Hearing Aid Repair and Servicing

Hearing aids live in a warm, humid, waxy environment and are worn every waking hour, so the common failures are unglamorous: a clogged wax guard, a blocked receiver, a cracked tube, a dead battery contact, a microphone port full of debris. Many of these are handled in the office while you wait. Replacing a device you already own because it stopped one morning is an expensive way to solve a problem that may take ten minutes.

Bringing in devices bought somewhere else, including online, is a normal request, though offices differ in what they will service and whether a fee applies — ask when you call. If a device does need to go back to the manufacturer, ask about turnaround time, what the warranty covers, and whether a loaner is available while yours is gone, because going without for a stretch is the part people actually mind.

What this usually involves

• Ask whether the office services devices bought elsewhere, and on what terms
• Ask about turnaround time if a device has to be sent away for repair
• Ask whether a loaner is available while yours is out
• Ask what your warranty still covers and when it ends
• Routine cleaning appointments prevent a share of what people call failures

Get Matched With a Practice